Returns & Exchanges

We want you to love your Shawn Mendes Official Store gear, but if you are not completely satisfied, we accept returns and exchanges on unworn and unwashed items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; please ensure all original tags are attached to the apparel to avoid processing delays.

4

Receive Your Refund

After our warehouse team inspects your return, we will issue a refund to your original payment method or ship out your exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing